Analyzing and Improving Office and Service Operations

Manufacturing organizations have had great success in applying lean. However, there are significant challenges and differences in an office versus a manufacturing setting. For these reasons, a tailored approach to improving office operations is necessary. In this module you'll practice lean tools to dramatically improve quality and service, while shrinking time and cost.

• Identifying the eight office wastes
• Visualizing work and information flow
• Collecting the right data
• Value adding and non value adding activities