General Information

    Refund Policy

    Refunds are based on the date an official withdrawal form is submitted to The College of Continuing and Professional Education(CCPE) office.

    • A refund check will be issued for registration payments made by check. Please allow 4-6 weeks for processing.
    • Credit card accounts will be credited for registration payments made by credit card. Please allow two-three weeks for processing.

    A delay in submitting required forms may result in a reduced refund.

    Credit Courses (Extension Credit, Special Sessions, and Open University) Refund Requests

    • Students with appropriate signatures must officially drop their course(s) and submit a refund application form to CCPE.
    • Refunds are calculated based on the date the request is received at CCPE.
    • Please be aware that any outstanding financial obligation to the university (i.e., library fines) may be withheld from your refund.
    • If a course is cancelled for any reason, students may transfer their fees to other courses or request a full refund of fees in person at CCPE.

    Non-Credit (Professional Development) Courses Refund Requests 

    • Refund requests will be accepted in person, by phone, or by mail.
    • Refunds are calculated based on the date the request is received by CCPE.
    • Students enrolled in classes which are cancelled will automatically receive a full refund or may transfer their fees to other classes.
    • Courses and programs offered in partnership with CCPE are not eligible for a refund. 

    Formula for Non-Credit Refunds

    Refund schedule applies to all non-credit courses/certificate programs except Bobrow Test Preparation classes.
    • 100% refund of the course fees paid prior to the start of class minus a $10 processing fee
    • 65% refund of the course fees paid if student has taken up to 25% of the total course hours minus a $15.00 processing fee
    • $0 refunded if student has taken over 25% of the total course hours
    • Any classes that are 24 hours or less do not qualify for a refund once the class begins

    Formula for Special Sessions Refunds

    If class is dropped prior to the day of the first class meeting, the refund will be minus a $10.00 processing fee.

    Refund schedule will begin the day class starts, if class starts on a weekend the refund schedule begins the next business day. First two days indicate the first class meeting and the next business day.

    For classes that are shorter than three weeks

    There will be no refund starting on the day the class begins.

    Three-Four Week Classes:

    • * First two days—minus $10 processing fee
    • Next three days—minus 25% of course fees
    • Beginning second week (or day 6)—no refund

    Five-Eight Week Classes:

    • * First two days—minus $10 processing fee
    • Next three days—minus 25% of course fees
    • Second week (or day 6-10)—minus 50% of course fee
    • Beginning third week—no refund

    10 week classes:

    • * First week of class—minus $10 processing fee
    • Second week of class—minus 25% of course fees
    • Third week of class—minus 50% of course fees
    • Beginning fourth week—no refund

    16 week classes:

    • * First week of class—minus $10.00 processing fee
    • Second week of class—minus 25% of course fees
    • Third week of class—minus 50% of course fees
    • Fourth and fifth weeks of class—minus 75% of course fees
    • Beginning sixth week—no refund

    Formula for Open University Refunds

    Refund schedule will begin at the start of the term.

    • First week—minus $10 processing fee
    • Second week—minus 25% of course fees
    • Third week—minus 50% course fees
    • Fourth and fifth weeks—minus 75% course fees
    • Beginning sixth week—no refund

    Nonattendance, a returned check for insufficient funds or stopped payment on a check does not constitute an official withdrawal, nor does it relieve a student’s financial obligation for the course.

    For refunds due to illness, contact the CSULB Enrollment Services (Brotman Hall, room 101) at (562) 985-5471. They will send you a medical withdrawal form which must be completed by your doctor and returned to the Enrollment Services office for approval.