The Office of University Ombuds is an available resource for all students for the purpose of problem-solving, mediation, and expression of concerns related to campus issues. Students who wish to resolve issues informally may access the services of the Office of Ombuds before formally addressing their problems with the university. The Ombuds works independently as an objective advisor, keeps all matters confidential, and acts as a neutral party in order to ensure a process that is fair and equitable.
The Ombuds advocates for a process of resolving issues informally with integrity and dignity. The Ombuds will not address formal litigation issues, formal disciplinary actions, formal complaints, or grievance hearings. The services provided by the Office of University Ombuds do not compromise or replace university policies or procedures. Discussion with the University Ombuds does not constitute notice to the institution with regard to grievances and formal complaints.
The Office of University Ombuds is located in the CSULB Foundation Building, Suite 140. The telephone number is (562) 985-5983 and the office is open Monday through Friday, 8:30 a.m. to 12:00 pm and 1:00 pm to 4:30 pm. However, special arrangements for another meeting time can be made upon special request.